Refunds

Return and complaint policy
If you would like to make a return or complaint, please always contact us at info@waterclouds.com
All goods should be returned to the following address:

Waterclouds,
Äppelbovägen 60
SE-786 91 Vansbro,
SWEDEN

The customer takes full responsibility for the handling and shipping of the return. The customer is responsible for the return all the way from their address to our warehouse. We take no responsibility for lost or misplaced packages.

Return Policy:
According to the Distance and Door-to-Door Sales Act (2005:59), you as a customer have the right to cancel for 14 days after receiving the goods.
In the event of a dispute, we promise to follow the recommendations of the Swedish Consumer Complaints Board.
Goods that are returned must be unused and in original packaging.
Within 14 days of receiving the goods, we will refund the product value.
The Swedish Consumer Agency has a standard form for exercising the right of withdrawal. You can download it here.

Complaints policy:
You as a customer have the right to complain about a product if its properties differ from what we have promised.
A three-year right of complaint applies according to the Swedish Sales Act.